Centre Management Team
Day-to-day running of the Centre is the responsibility of our Centre Management Team supported by volunteers. The team consists of two full-time members of staff, a Centre Manager and an Operations Coordinator, supported by a part-time Centre Administrator.
The most important aspect of the team’s role is to be a welcoming face and listening ear for everyone who visits. We aim to make each person feel comfortable and at ease and offer practical and emotional support at what can be a difficult and frightening time.
In recent times, demand for the services offered by the Centre has increased significantly and continues to do so and we are now seeing real opportunities to grow and move towards our goal of being open and available five days a week.
Along with our dedicated volunteers and the support of the Trustees, our Management team structure ensures that the Centre can operate fully and effectively at all times (including holidays and times of sickness) whilst giving us the headroom to pursue opportunities for growth.
Centre Manager - Azra Krsic
Azra Krsic joined the team as Deputy Centre Manager in March 2017. She was appointed Acting Centre Manager in June 2017 and Centre Manager in April 2018.
Azra is responsible for all aspects of the daily running of the Centre with a primary focus on member care.
Operations Coordinator - Lorna Gough
Lorna Gough joined us as Operations Coordinator in January 2020. As well as supporting Azra with the day-to-day running of the centre, she is responsible for the recruitment, training and management of the volunteer team needed to support all aspects of the Centre’s operation.
Lorna’s previous role was Volunteering and Community Officer for the Stroke Association where she also had responsibility for the recruitment, training and management of volunteers. She has worked alongside volunteers for more than 20 years and has volunteered herself in a variety of roles.
Centre Administrator (Part-Time) - Barbara Hylton
Barbara has been the Centre’s Volunteer Administrator for a number of years and provides vital support to Azra & Lorna enabling them to ensure the Centre runs smoothly.